EDUCATION

Major glitches affect thousands of students taking assessment test

Apr 26, 2019, 6:41 PM | Updated: 6:42 pm
(Photo: KSL TV)...
(Photo: KSL TV)
(Photo: KSL TV)

SALT LAKE CITY – It’s being called a “fiasco” by some teachers.  The yearly assessment test, called the RISE, had major glitches while thousands of students were trying to take it.  Eventually, the testing crashed.

The problems started happening around midday.  Ben Jameson with the Jordan School District says they have a district wide group chat about the RISE exam, and a lot of teachers started voicing their concerns all at once.

“We began to see an influx of testing coordinators asking similar questions and having similar concerns.  So, we knew there was going to be an issue,” Jameson says.

The issue was only spotted by students who were taking part in the math, science and language arts sections of the test on Thursday.

Jameson says, “They were trying to submit [their answers] and it said it was locked and it wouldn’t open segment two.”

Children who took the exams on different days were not impacted.

When all was said and done, the state determined there were 18,429 students whose tests were affected.  On top of that, another two thousand students couldn’t even start taking the exam.  Darin Nielsen with the Utah Board of Education says the source of the problem happened within the testing company, Questar Assessment.

“Their servers experienced some delays and some latency that caused those to shut down,” Nielsen says.

Over 85 thousand students have taken the RISE exam this year, and more than 64 thousand have had their scores submitted successfully.  Nielsen says Questar has assured them that the information that was submitted on Thursday can be retrieved.

He remembers seeing technical problems five years ago when they started the SAGE test.

“In the very first year, I can tell you from my experience in the field, I had some of those same feelings of, ‘Oh my gosh, what have we gotten ourselves into?  Why isn’t this working better?’” Nielsen says.

Today’s Top Stories

Education

video game...
Elizabeth Weiler

BYU students win international award for video game

SALT LAKE CITY — Students apart of the animation program at BYU received international recognition from the Rookie Awards for developing and producing a video game. Additionally, the “Highly Commended” also helped BYU earn the global ranking of fifth top video game design school.  The interactive computer game in question is titled Liminus: The Silent Guard, it […]
3 days ago
Weber State University will offer TheDream.US scholarships to Utah immigrant youth who want to atte...
Simone Seikaly

Utah immigrant youth to benefit from new Weber State scholarship

The scholarships for Utah immigrant youth are offered through TheDream.US, which helps DREAMers get into college.
4 days ago
USU Eastern Student Wins Bronze Medal in Welding Competition...
Aubri Wuthrich

USU Eastern student takes 3rd in global welding competition

The USU Eastern welding student scored seven points behind the gold medal winner and took the Best of Nation Award.
4 days ago
At Bingham High School, three seniors made a Cathedral Gingerbread House for extra credit which is ...
Waverly Golden

Bingham High students build intricate gingerbread cathedral

At Bingham High School, three seniors made a Cathedral Gingerbread House for extra credit which is now on display at the high school.
5 days ago
Native tribes...
Elizabeth Weiler

Native tribes of Utah are given their chance to offer historical perspectives on museum artifacts

SALT LAKE CITY — Natural History Museum of Utah (NHMU) Anthropologists are using a grant to insure a lifelong understanding of Native tribes and Indigenous culture, long after their generations have passed.  Utah is home to several Native tribes who are now having a chance to preserve their culture.  National Endowment of the Humanities (NEH) […]
7 days ago
Officials at Weber State University are considering a change to the student health services current...
Alexandrea Bonilla

Weber State University considers outsourcing student health care

Right now, the health center at Weber State provides low-cost care to students and does not require any form of insurance.
13 days ago

Sponsored Articles

Spicy Homemade Loaded Taters Tots...
Macey's

5 game day snacks for the whole family (with recipes!)

Try these game day snacks to make watching football at home with your family feel like a special occasion. 
Happy joyful smiling casual satisfied woman learning and communicates in sign language online using...
Sorenson

The best tools for Deaf and hard-of-hearing workplace success

Here are some of the best resources to make your workplace work better for Deaf and hard-of-hearing employees.
Team supporters celebrating at a tailgate party...
Macey's

8 Delicious Tailgate Foods That Require Zero Prep Work

In a hurry? These 8 tailgate foods take zero prep work, so you can fuel up and get back to what matters most: getting hyped for your favorite
christmas decorations candles in glass jars with fir on a old wooden table...
Western Nut Company

12 Mason Jar Gift Ideas for the 12 Days of Christmas [with recipes!]

There are so many clever mason jar gift ideas to give something thoughtful to your neighbors or friends. Read our 12 ideas to make your own!
wide shot of Bear Lake with a person on a stand up paddle board...

Pack your bags! Extended stays at Bear Lake await you

Work from here! Read our tips to prepare for your extended stay, whether at Bear Lake or somewhere else nearby.
young boy with hearing aid...
Sorenson

Accommodations for students who are deaf and hard of hearing

These different types of accommodations for students who are deaf and hard of hearing can help them succeed in school.
Major glitches affect thousands of students taking assessment test