Major glitches affect thousands of students taking assessment test

Apr 26, 2019, 6:41 PM | Updated: 6:42 pm
(Photo: KSL TV)...
(Photo: KSL TV)
(Photo: KSL TV)

SALT LAKE CITY – It’s being called a “fiasco” by some teachers.  The yearly assessment test, called the RISE, had major glitches while thousands of students were trying to take it.  Eventually, the testing crashed.

The problems started happening around midday.  Ben Jameson with the Jordan School District says they have a district wide group chat about the RISE exam, and a lot of teachers started voicing their concerns all at once.

“We began to see an influx of testing coordinators asking similar questions and having similar concerns.  So, we knew there was going to be an issue,” Jameson says.

The issue was only spotted by students who were taking part in the math, science and language arts sections of the test on Thursday.

Jameson says, “They were trying to submit [their answers] and it said it was locked and it wouldn’t open segment two.”

Children who took the exams on different days were not impacted.

When all was said and done, the state determined there were 18,429 students whose tests were affected.  On top of that, another two thousand students couldn’t even start taking the exam.  Darin Nielsen with the Utah Board of Education says the source of the problem happened within the testing company, Questar Assessment.

“Their servers experienced some delays and some latency that caused those to shut down,” Nielsen says.

Over 85 thousand students have taken the RISE exam this year, and more than 64 thousand have had their scores submitted successfully.  Nielsen says Questar has assured them that the information that was submitted on Thursday can be retrieved.

He remembers seeing technical problems five years ago when they started the SAGE test.

“In the very first year, I can tell you from my experience in the field, I had some of those same feelings of, ‘Oh my gosh, what have we gotten ourselves into?  Why isn’t this working better?’” Nielsen says.

Today’s Top Stories


Utah's Hogle Zoo welcomes a new red panda, Priya, to its Asian Highlands exhibit. Photo credit: Uta...
Devin Oldroyd

Hogle Zoo welcomes new Red Panda in effort to conserve the species

Utah's Hogle Zoo welcomes a new red panda, Priya, to its Asian Highlands exhibit. It hopes to breed her with Mow Mow, a red panda currently living there.
4 days ago
USU Aviation The Utah State University Utah Women & Leadership Project (UWLP) created a series of r...
Michele Rowe

Flight instructor, student, die in crash of USU Aviation plane

Officials said a teacher and student affiliated with USU aviation were killed in a plane crash near Wellsville.
10 days ago
USU Aviation The Utah State University Utah Women & Leadership Project (UWLP) created a series of r...
Waverly Golden

Utah State University reports on Latina women’s status in Utah

The Utah State University Utah Women & Leadership Project researched disparities between Latina Women and all women in Utah.
18 days ago
Utah Valley University March 23, 2020.  (Gabriel Mayberry/ UVU Marketing)...
Martha Harris

Utah adults struggling in their civics knowledge, a UVU study said

Utah adults get an almost failing grade in their civics knowledge, according to a study from Utah Valley University.
26 days ago
The Utah State Board of Education building. Utah schools give out a risk prevention survey every tw...
Aimee Cobabe

Utah State Board of Education drops support for risk prevention survey

Utah schools have given kids a health and risk prevention survey since 2003, but the State Board of Education recently pulled its support for the survey.
26 days ago
utah student achievement COVID-19...
Simone Seikaly

Utah student performance knocked down during COVID-19 restrictions

A review of multiple Utah student performance exams found "significant impacts" in mathematics achievement across grades.
1 month ago

Sponsored Articles

Tax Harassment...
Jordan Wilcox

The best strategies for dealing with IRS tax harassment | You have options!

Learn how to deal with IRS tax harassment. This guide will teach you how to stop IRS phone calls and letters, and how to handle an IRS audit.
spend a day at Bear Lake...
Bear Lake Convention and Visitors Bureau

You’ll love spending the day at Bear Lake | How to spend a day at Bear Lake

Bear Lake is a place that needs to be experienced. Spend a day at Bear Lake.
Curb Appeal...
Price's Guaranteed Doors

How to have the best of both worlds for your house | Home security and curb appeal

Protect your home and improve its curb appeal with the latest security solutions like beautiful garage doors and increased security systems.
Prescription opioids can be disposed of during National Prescription Take Back Day...
Know Your Script

Prescription opioid misuse | How to protect your family from the opioid epidemic

Studies have shown that prescription opioid misuse has increased since COVID-19. So what do you need to know about these opioids?
national heart month...
Intermountain Healthcare

National Heart Month: 5 Lifestyle Changes to Make Today to Keep You Heart Healthy

Heart disease is the leading cause of death for both men and women. One person dies every 36 seconds in the United States from cardiovascular disease
Joseph Smith Memorial Building...
Temple Square

The Joseph Smith Memorial Building is an icon of Salt Lake City | Why hosting an event at this beautiful location will make you a hero this year

Here's why hosting an event at the iconic Joseph Smith Memorial Building in downtown Salt Lake City will make you a hero this year.
Major glitches affect thousands of students taking assessment test