OPINION

JayMac: How was the service? Good or bad, tell the manager

May 17, 2019, 4:06 PM | Updated: 4:07 pm
File photo Gracie's Bar and Restaurant in Salt Lake City, May 2, 2017. (AP Photo/Rick Bowmer)...
File photo Gracie's Bar and Restaurant in Salt Lake City, May 2, 2017. (AP Photo/Rick Bowmer)
(AP Photo/Rick Bowmer)

I grew up in the restaurant business, and I really have a problem with people who don’t tip. I’d like to put those people in a place where their own boss can say to them, “You really didn’t perform as well as I had hoped for, so I’m not going to pay you today.”

That’s what you’re saying by leaving no tip. Even though you got your meal.

Did your meal arrive late because of the waiter — or was it the kitchen that screwed up? I don’t know where the error happened, so I leave a minimum of 15%. But tipping nothing changes nothing. Read on to find out what does.

————————————————————————————————————————–

A mother and daughter at a Harlem pizzeria recently asked their waiter why there weren’t more photos of women on the walls of the restaurant.

Jokingly, the waiter responded, “Maybe women don’t eat a lot of pizza?”

Well, the daughter, whose mom says is kind of feisty, didn’t like his answer.

“So we didn’t tip him,” and left a note that read: Women don’t tip, either, said mom, Karen Vinacour, of Manhattan, who is a retired social worker.

Surprise!

The waiter was bussing the table when he noticed an envelope and opened the flap to find a cashier’s check for $424,000 (legal tender), which Vinacour was going to use as a deposit on a condo.

After days of frantic, fruitless searching, Vinacour returned to the Harlem pizzeria. The first thing she did was apologize to the waiter for stiffing him.

He accepted her apology but declined her belated offer of gratuity.

————————————————————————————————————————–

So here is my solution when you experience good or poor service at a restaurant: Always tell the manager. You’re not being confrontational, you’re doing the restaurant a favor by providing input.

Giving input is valued

I know because I spent a lot of time as a manager of restaurants in several states, and I can tell you that nothing changes at the restaurant if you don’t tell the manager about the service — good or bad. I found it very frustrating when a server was regularly getting stiffed and no one was telling me (the manager) about it. Because how else does a restaurant improve?

If you experience bad, even really bad, service, don’t stiff the waiter and storm out because it changes nothing. No tip, no change. Tell a manager because she or he wants to know. Really. Same for excellent service. Getting praise sometimes can be more valuable than money.

But don’t take it out on the server because some of the things happening at the restaurant are out of their control — like the choice of photos on the wall.

 

We want to hear from you.

Have a story idea or tip? Send it to the KSL NewsRadio team here.

Today’s Top Stories

Opinion

Zions Bank branch at 7015 South Highland Dr. Cottonwood Heights on Tuesday, March 14, 2023. Zions B...
Curt Gresseth

Are joint bank accounts good or bad for couples?

Are joint bank accounts good or bad for a marriage. Dave and Debbie share their experiences.
24 hours ago
Highly Sensitive People...
Amanda Dickson

Opinion: The science of Highly Sensitive People

Dr. Elaine Aron coined the term 30 years ago. She found that brain scans of Highly Sensative People are different than scans of non-HSPs.
7 days ago
teacher in a calm room at sunset elementary...
Amanda Dickson

Opinion: The problem with teachers quitting is parents

Parents are failing, miserably, to teach their children respect. If we want to know why teachers are quitting, we need to look in the mirror.
15 days ago
When it comes to most of life, and especially student loan debt, you can't think about what's fair....
Amanda Dickson

Opinion: Student loan debt relief is not about fairness

Here's what it's like to hear about forgiving student loan debt when you have saved for years. Maybe forgiveness is the first step to everyone's success.
20 days ago
I continue to learn so much from my teenage sons. Last night was Ethan's final game of his basketba...
Amanda Dickson

Opinion: How to handle the final game of your child’s basketball career

The final game of my teen son's basketball career had me worried, but then taught me something amazing about attitude.
22 days ago
Former President Jimmy Carter is entering hospice care after a series of hospital visits....
Boyd Matheson

Boyd Matheson’s Think Again: Jimmy Carter’s cause for American Confidence

President Jimmy Carter begins the end of his most extraordinary life. He had a quiet confidence that led to success. Let's honor it with this exploration.
30 days ago

Sponsored Articles

Cheerful young woman writing an assignment while sitting at desk between two classmates during clas...
BYU EMBA at the Marriott School of Business

Hear it Firsthand: 6 Students Share Their Executive MBA Experience at BYU’s Marriott School of Business

The Executive MBA program at BYU offers great opportunities. Hear experiences straight from students enrolled in the program.
Skier being towed by a rider on a horse. Skijoring....
Bear Lake Convention and Visitors Bureau

Looking for a new winter activity? Try skijoring in Bear Lake

Skijoring is when someone on skis is pulled by a horse, dog, animal, or motor vehicle. The driver leads the skiers through an obstacle course over jumps, hoops, and gates.
Banner with Cervical Cancer Awareness Realistic Ribbon...
Intermountain Health

Five common causes of Cervical Cancer – and what you can do to lower your risk

January is National Cervical Cancer Awareness month and cancer experts at Intermountain Health are working to educate women about cervical cancer.
Kid holding a cisco fish at winterfest...
Bear Lake Convention and Visitors Bureau

Get ready for fun at the 2023 Bear Lake Monster Winterfest

The Bear Lake Monster Winterfest is an annual weekend event jam-packed full of fun activities the whole family can enjoy.
happy friends with sparklers at christmas dinner...
Macey's

15 easy Christmas dinner ideas

We’ve scoured the web for you and narrowed down a few of our favorite Christmas dinner ideas to make your planning easy.
Spicy Homemade Loaded Taters Tots...
Macey's

5 Game Day Snacks for the Whole Family (with recipes!)

Try these game day snacks to make watching football at home with your family feel like a special occasion. 
JayMac: How was the service? Good or bad, tell the manager