Internet outage causes huge problems for schools as they try to finish RISE testing

May 17, 2019, 6:43 PM
(Photo Credit: Paul Nelson)...
(Photo Credit: Paul Nelson)
(Photo Credit: Paul Nelson)

DRAPER – What else could go wrong?

The Canyons School District has had to cancel two more days of RISE exams, this time because of an internet outage that brought their operations to a standstill.

While crews were working on a construction project in Draper, someone damaged internet fiber and that took down the web for Jordan, Murray and Canyons school districts.  The internet has been restored, but educators say Canyons School District was “clobbered” the worst out of all three of them.

Not only did the outage take down their internet, it also knocked out their phone lines.

District Spokesman Jeff Haney says, “We couldn’t answer any phone calls from patrons.  We couldn’t access our student data software.”

Educators are now dealing with a backlog of emails and phone messages that they weren’t able to get to.

Schools in the district had to push back their RISE testing by two more days, which comes on top of the delays they already had due to server issues from the test’s creators.  Haney says they designed their testing schedule to handle “bumps in the road,” but they’re really cutting it close to the end of the school year, now.

“We feel like we can do it in the time we have left, but there is very little give left in the schedule,” he says, adding, “It will be tight, and we can’t have any more high-tech hiccups.”

The Utah Board of Education has announced they will not penalize schools that are not able to finish RISE exam by the end of the year, as long as they inform the state board that they couldn’t complete them because of the delays.  Last week, Haney says they didn’t need to do that.  However, that changed because of today’s outage.

He says, “We reached out to the state and let them know that we were facing this technical difficulty and they’ve been really great to work with us.”

Today’s Top Stories


Officials at Weber State University are considering a change to the student health services current...
Alexandrea Bonilla

Weber State University considers outsourcing student health care

Right now, the health center at Weber State provides low-cost care to students and does not require any form of insurance.
5 days ago
The Biden administration is again extending the pause on federal student loan payments....
Arlette Saenz and Katie Lobosco, CNN

Biden extends student loan repayment freeze as program remains in court

The latest extension comes as the Biden administration's student loan forgiveness program remains tied up in the courts.
5 days ago
After six years leading USU, and an overall 32 year career with the school, President Noelle E. Coc...
Simone Seikaly

USU President Noelle E. Cockett will step down

USU President Noelle E. Cockett has been part of the college's community for 32 years.
5 days ago
Mark Jackson

BYU wellness students return from Blue zone with healthy lifestyle tips

Some BYU students are learning how to live healthy and happier lives from a trip to Ikaria, Greece.
5 days ago
Brig. Gen. Richard W. Gibbs, center, speaks with University of Utah students before a press confere...
Mark Jones

U of U announces partnership with U.S. Air Force

The University of Utah School of Engineering and the U.S. Air Force have agreed to a partnership that is expected to last five years.
9 days ago
Shortages in daycares across the country and in Utah are keeping thousands of parents home, intead ...
Becky Bruce and Kira Hoffelmeyer

School and daycare facilities haven’t “bounced back” to normalcy

Along with the rest of the nation, a shortage of daycare workers and teachers in Utah means parents are staying home from work.
9 days ago

Sponsored Articles

Happy joyful smiling casual satisfied woman learning and communicates in sign language online using...

The best tools for Deaf and hard-of-hearing workplace success

Here are some of the best resources to make your workplace work better for Deaf and hard-of-hearing employees.
Team supporters celebrating at a tailgate party...

8 Delicious Tailgate Foods That Require Zero Prep Work

In a hurry? These 8 tailgate foods take zero prep work, so you can fuel up and get back to what matters most: getting hyped for your favorite
christmas decorations candles in glass jars with fir on a old wooden table...
Western Nut Company

12 Mason Jar Gift Ideas for the 12 Days of Christmas [with recipes!]

There are so many clever mason jar gift ideas to give something thoughtful to your neighbors or friends. Read our 12 ideas to make your own!
wide shot of Bear Lake with a person on a stand up paddle board...

Pack your bags! Extended stays at Bear Lake await you

Work from here! Read our tips to prepare for your extended stay, whether at Bear Lake or somewhere else nearby.
young boy with hearing aid...

Accommodations for students who are deaf and hard of hearing

These different types of accommodations for students who are deaf and hard of hearing can help them succeed in school.
Young woman receiving laser treatment...
Form Derm Spa

How facial plastic surgery and skincare are joining forces

Facial plastic surgery is not only about looking good but about feeling good too. The medical team at Form Spa are trained to help you reach your aesthetic outcomes through surgery and through skincare and dermatology, too.
Internet outage causes huge problems for schools as they try to finish RISE testing