ENTERTAINMENT

Disney Plus suffers technical difficulties at launch

Nov 12, 2019, 12:48 PM | Updated: 12:59 pm
FILE - In this April 3, 2019, file photo characters from Disney and Fox movies are displayed behind...
FILE - In this April 3, 2019, file photo characters from Disney and Fox movies are displayed behind Cathleen Taff, president of distribution, franchise management, business and audience insight for Walt Disney Studios during the Walt Disney Studios Motion Pictures presentation at CinemaCon 2019, the official convention of the National Association of Theatre Owners (NATO) at Caesars Palace in Las Vegas. On Tuesday, Nov. 12, Disney Plus launches its streaming service. (Photo by Chris Pizzello/Invision/AP, File)
(Photo by Chris Pizzello/Invision/AP, File)

NEW YORK (AP) — Disney’s brand-new streaming service Disney Plus may be a victim of its own success.

The $7-a-month service offering an array of Disney classics and new shows suffered some technical difficulties hours after launching at 3 a.m. E.T. on Tuesday.

The problems started a little before 7 a.m., according to downdetector.com, a website that tracks outages. It received more than 8,000 reports of difficulties, mostly with video streaming. Others reported problems logging in. The reports peaked around 9 a.m. and had dwindled by 1 p.m.

Disney said it was working to resolve the issue after consumer demand exceeded its expectations, said spokeswoman Karen Hobson. The company did not say what caused the problem.

Disney has invested billions in its streaming service, beginning with the purchase of a stake in streaming technology company BAMTech in 2016, which it later increased to a majority stake. In 2018 Disney launched ESPN Plus using technology from BAMTech. That service now has 3.5 million subscribers.

In a call with analysts on Nov. 7, CEO Bob Iger said he was confident that the technology in place could handle an influx of users.

“We feel that the platform is robust enough and that all the elements that need to be in place to manage that kind of scale are there,” he said.

Today’s Top Stories

Entertainment

Arctic Monkeys pictured performing....
Waverly Golden

Arctic Monkeys coming to Salt Lake City in 2023

The Arctic Monkeys, the English rock band, announced their 2023 tour dates and Salt Lake City made the list. 
2 days ago
LOS ANGELES, CALIFORNIA - SEPTEMBER 17: Sacheen Littlefeather on stage at AMPAS Presents An Evening...
Toyin Owoseje, CNN

Sacheen Littlefeather, Native American activist and actress, dead at 75

In August, the Academy formally apologized to Littlefeather for the mistreatment she experienced during her speech and in the years that followed.
2 days ago
Actor Conor Leslie with her newly adopted dog, Delores at the FanX convention that was held Sept. 2...
Amie Schaeffer

DC Universe star finds fur-ever friend at SLC FanX convention

Ruff Patch Rescue is a nonprofit that helps adopt out animals that need a little extra TLC. The organization recently set up at FanX.
7 days ago
Netflix gaming...
Catherine Thorbecke, CNN Business

Netflix to open its own video game studio as part of gaming pivot

The streaming giant is building its first in-house video game studio in Helsinki, Finland, as it expands its empire over mobile games.
7 days ago
hurricane ian florida...
Forrest Brown, CNN

Status of Florida theme parks, cruise ships and more as Ian approaches

Floridians are keeping an anxious eye on Hurricane Ian, including the operators of Florida's popular theme parks.
8 days ago
(Photo courtesy of Salt_Verse on Twitter)...
Rachel Metz, CNN Business

This guy is using AI to make movies — and you can help decide what happens next

"Salt" resembles many science-fiction films from the '70s and early '80s. The way it was created points to what could be a new frontier for making movies.
10 days ago

Sponsored Articles

Young woman receiving laser treatment...
Form Derm Spa

How facial plastic surgery and skincare are joining forces

Facial plastic surgery is not only about looking good but about feeling good too. The medical team at Form Spa are trained to help you reach your aesthetic outcomes through surgery and through skincare and dermatology, too.
large group of friends tohether in a park having fun...
BYU MBA at the Marriott School of Business

What differentiates BYU’s MBA program from other MBA programs

Commitment to service is at the heart of BYU’s MBA program, which makes it stand out among other MBA programs across the country.
a worker with a drill in an orange helmet installs a door in the house...
Price's Guaranteed Doors

Home improvement tip: Increase the value of your home by weatherproofing doors

Make sure your home is comfortable before the winter! Seasonal maintenance keeps your home up to date. Read our tips on weatherproofing doors.
Curb Appeal...
Price's Guaranteed Doors

How to have the best of both worlds for your house | Home security and curb appeal

Protect your home and improve its curb appeal with the latest security solutions like beautiful garage doors and increased security systems.
A paper reading IRS, internal revenue service is pictured...
Jordan Wilcox

The best strategies for dealing with IRS tax harassment | You have options!

Learn how to deal with IRS tax harassment. This guide will teach you how to stop IRS phone calls and letters, and how to handle an IRS audit.
spend a day at Bear Lake...
Bear Lake Convention and Visitors Bureau

You’ll love spending the day at Bear Lake | How to spend a day at Bear Lake

Bear Lake is a place that needs to be experienced. Spend a day at Bear Lake.
Disney Plus suffers technical difficulties at launch