Despite glitches, SLCO happy to see people wanting COVID-19 vaccine

Jan 13, 2021, 6:19 PM


(SLCO Health Department Executive Director Gary Edwards, at podium, describing the glitch that impacted their vaccine registry. County Mayor Jenny Wilson stands behind him. Credit: Paul Nelson, KSL Newsradio)

(SLCO Health Department Executive Director Gary Edwards, at podium, describing the glitch that impacted their vaccine registry. County Mayor Jenny Wilson stands behind him. Credit: Paul Nelson, KSL Newsradio)

SALT LAKE CITY –  Salt Lake County officials, SLCO, say they’re excited to see so many people registering to get the COVID-19 vaccine, despite some computer glitches this morning. However, it’s possible that not everyone who booked an appointment will actually get the vaccine when they expect it. 

SLCO say they were told they would be getting 25,000 doses of the COVID-19 vaccine, and within a few hours on Monday morning, all of those appointments had been booked. Salt Lake County Mayor Jenny Wilson reported the appointments were a hot-ticket item, and people tried several different methods of booking one.

“They were dialing the phone and had a friend dialing in. There were multiple attempts for one reservation. That’s, I think, another error that we captured, now, for the future,” Wilson said.

In spite of the glitch that severely slowed down the county’s registration, Wilson says she’s happy to see so many people trying to be vaccinated.

She said, “I’m actually incredibly relieved that we were able to get through the glitch and be standing here a few hours later with our appointments full.”

Will Salt Lake County be able to honor those appointments?

The next task is to get the vaccine to everyone who scheduled an appointment, which may be easier said than done.  Salt Lake County Health Department Executive Director Gary Edwards said they’ve been told to expect 25,000 doses. However, they don’t actually have them, yet. So, there’s a chance not all appointments will happen as scheduled.

“If supply, for whatever reason, does not come through, then we’ll have to be letting individuals know that we don’t have the vaccine,” Edwards reported.

If you are over the age of 70, and you weren’t able to book your appointment, Edwards said you should check their website every week to see if the county can arrange more vaccinations.

He added, “We will be posting how many new appointments become available because of no-shows or additional vaccines.”

There may be some seniors who may not be technologically savvy enough to navigate their way through the registration process, but Edwards said they’ll have workers on hand to help those seniors over the phone.

“It’s the same appointment system, but [workers] are just making that appointment for them with the information the individual provides them [over the phone],” according to Edwards.

Where people shouldn’t turn to get their vaccine

The Salt Lake County Health Department wasn’t the only agency facing sky-high demand for the vaccine.  Intermountain Healthcare was flooded with calls, even though they aren’t coordinating any treatments.

Intermountain Healthcare Community Health and Prevention Medical Director Dr. Tamara Sheffield said, “We’re really having problems with our pharmacies and clinics being inundated with phone calls from patients saying, ‘I’m 70.  It’s time for me to get my vaccine.  Can I come in and get it?’”

Sheffield reported local doctor’s offices, hospitals and clinics will not be able to help people looking to get vaccinated, for now.

“For the doses we have and the populations that are looking for it, the local health departments are your source,” Sheffield said.

Eventually, people will be able to book a vaccine appointment through their primary care provider, but Sheffield added that won’t be for a while, and it won’t be on the same scale as the local health departments.

She said, “We will also have pharmacies and clinics, over time, singing up to provide that, but this is going to be with smaller amounts of doses available.”


Technical difficulties fixed for 70+ COVID-19 vaccination registration in Utah

‘Out of an abundance of caution:’ public legislative access goes virtual

Davis School District rolls out COVID-19 vaccine for teachers and faculty

We want to hear from you.

Have a story idea or tip? Send it to the KSL NewsRadio team here.


emergency savings account...

Curt Gresseth

Should employers match an emergency-savings account for employees?

A Utah financial planner outlines a new law allowing an emergency-savings account, with a matching employer contribution.

2 days ago

A Salt Lake County woman filed a lawsuit claiming a COVID-19 vaccine dose five-times larger than th...

Emily Ashcroft

Lawsuit: Woman says she received full vial of COVID vaccine; CVS subsidiary claims immunity

According to the lawsuit, a new employee was being trained and was directed to prepare the vaccine while the nurse training her worked on paperwork.

3 days ago

How Utah schools handle inversion...

Allessandra Harris

How Utah schools keep kids safe during inversion season

An inversion is expected this week across the Wasatch Front. Utah schools say they will keep students inside if the air quality gets bad.

3 days ago

Smog settles over Salt Lake City during an inversion on Wednesday, Jan. 12, 2022. With Utah's winte...

Allessandra Harris & Devin Oldroyd

Inversion may worsen this week, NWS says

With Utah's wintery temperatures this week, there will also be some inversion patterns and low air quality in the valleys.

3 days ago

How to tell if the melon is ripe...


FDA expands cantaloupe recall after salmonella infections double in a week

The number of people sickened by salmonella from cut and whole cantaloupes has more than doubled in a week, with 99 infections across the U.S.

6 days ago

turkey and thanksgiving dinner shown -- food safety is especially important around the holidays...

Eric Cabrera

Food safety tips to keep in mind on Thanksgiving

Food safety is important as we enter the holiday season because food poisoning cases spike around the Thanksgiving and Christmas holidays.

8 days ago

Sponsored Articles

front of the Butch Cassidy museum with a man in a cowboy hat standing in the doorway...

Bear Lake Convention and Visitors Bureau

Looking Back: The History of Bear Lake

The history of Bear Lake is full of fascinating stories. At over 250,000 years old, the lake has seen generations of people visit its shores.

silhouette of a family looking over a lake with a bird in the top corner flying...

Bear Lake Convention and Visitors Bureau

8 Fun Activities To Do in Bear Lake Without Getting in the Water

Bear Lake offers plenty of activities for the whole family to enjoy without having to get in the water. Catch 8 of our favorite activities.

Wellsville Mountains in the spring with a pond in the foreground...

Wasatch Property Management

Advantages of Renting Over Owning a Home

Renting allows you to enjoy luxury amenities and low maintenance without the long-term commitment and responsibilities of owning a home.

Clouds over a red rock vista in Hurricane, Utah...

Wasatch Property Management

Why Southern Utah is a Retirement Paradise

Retirement in southern Utah offers plenty of cultural and recreational opportunities. Find out all that this region has to offer.

Human hand holding a protest banner stop vaping message over a crowded street background....

Prosperous Utah Communities

Utah’s Battle to Protect Youth from Vaping Epidemic Faces New Threat as Proposed Rule Threatens Progress

Utah's strict standards of nicotine levels in vaping products are at risk, increasing health hazards associated with use. Read more about how you can advocate for a better future for Utah's youth.

Aerial photo of Bear Lake shoreline with canopies and people camped out on the beach...

Visit Bear Lake

Last-Minute Summer Vacation Planning? Check Out Bear Lake!

Bear Lake is the perfect getaway if you are last-minute summer vacation planning. Enjoy activities with your whole family at this iconic lake.

Despite glitches, SLCO happy to see people wanting COVID-19 vaccine