COVID-19-CURE

Utah County officials apologize for COVID-19 vaccine registration problems

Jan 20, 2021, 6:07 PM
...

PROVO, Utah — Extremely high demand for the COVID-19 vaccine has led to frustration among Utah County residents.  Many of them were not able to sign up for a vaccination appointment, and county officials are apologizing for the delay.

On Monday, Jason Herlevi tried to book an appointment for his parents.  He saw a text message from Utah County, saying there were spots open in their schedule, and that people should try to book one as soon as possible.  However, when he tried to log on to the county’s website, it wouldn’t load.

He tried again on Tuesday, twice, to no avail.

“It kept on returning an error message on the website,” Herlevi said.

RELATED:  Utah County to begin administering COVID-19 vaccines to non-hospital healthcare workers

Being a software engineer, Herlevi said he could tell the web traffic on the county’s website was too much for the system to handle.  When the pages did load, he said they would time out very quickly. 

He also has doubts about how secure the site is.

It felt very much like trying to get a concert ticket and you have bots out there scooping them up immediately and you have no chance to get it.”

Officials with the Utah County Health Department (UCHD) said they don’t blame the public for being upset. 

“We completely understand the public asking why is this happening and not being happy about it,” spokesperson Aislynn Tolman-Hill said.

The problem stemmed from a huge amount of people trying to book appointments at the same time.  Tolman-Hill said UCHD’s IT department had to shut the website down for an hour for load-level maintenance to make sure more people can log on to the website.

“We actually were able to handle those extreme levels of traffic early on.  Then, it seemed like we were having some back-end traffic issues with some of the databases we were using,” she said.

The UCHD will send out texts to people when more appointment slots become available.  People can sign up for those updates by texting “uchealth” to 888777.


How To Prevent the Spread of COVID-19 Coronavirus

COVID-19 coronavirus spreads person to person, similar to the common cold and the flu. So, to prevent it from spreading:

  • Wash hands frequently and thoroughly, with soap and water, for at least 20 seconds.
  • Don’t touch your face.
  • Wear a mask to protect yourself and others per CDC recommendations.
  • Keep children and those with compromised immune systems away from someone who is coughing or sneezing (in this instance, at least six feet).
  • If there is an outbreak near you, practice social distancing (stay at home, instead of going to the movies, sports events, or other activities).
  • Get a flu shot.

Local resources

KSL Coronavirus Q&A 

Utah’s Coronavirus Information 

Utah State Board of Education

Utah Hospital Association

The Church of Jesus Christ of Latter-day Saints

Utah Coronavirus Information Line – 1-800-456-7707

National Resources

Centers for Disease Control and Prevention

Commonly asked questions, World Health Organization

Cases in the United States

Today’s Top Stories

COVID-19-Cure

FILE - This undated photo provided by Merck & Co. shows their new antiviral medication molnupir...
MATTHEW PERRONE, Associated Press Health Writer

US adds second COVID-19 pill, this time from Merck

U.S. health regulators on Thursday authorized the second pill against COVID-19, providing another easy-to-use medication to battle the rising tide of omicron infections.
6 months ago
new COVID pills...
MATTHEW PERRONE Associated Press

Pfizer pill becomes 1st US-authorized home COVID treatment

U.S. health regulators authorized the first pill against COVID-19, a Pfizer drug that Americans will be able to take at home to head off the worst effects of the virus.
7 months ago
covid pill...
Curt Gresseth

Utah doctor weighs in on new COVID-19 pill you can take at home

A University of Utah doctor specializing in infectious diseases weighs the pros and cons on a new pill taken at home to treat coronavirus.
7 months ago
covid utah...
Paul Nelson

As omicron variant spreads, Utahns urged to get vaccine booster shots

With the spread of the omicron variant, Utahns are being urged to get a COVID-19 vaccine booster shot
7 months ago
COVID vaccination rates...
Heather Kelly

Utah is below the national average for COVID vaccination rates, here’s why

Utah is below the national average for COVID vaccination rates. High numbers of children in Utah are likely skewing the data. Officials encourage vaccination.
7 months ago
utah covid children...
Paul Nelson

Researchers believe ‘omicron’ variant will be in Utah, sooner or later

The Omicron variant doesn't have officials saying we should cancel Christmas plans, but masks and social distancing are still recommended.
7 months ago

Sponsored Articles

Tax Harassment...
Jordan Wilcox

The best strategies for dealing with IRS tax harassment | You have options!

Learn how to deal with IRS tax harassment. This guide will teach you how to stop IRS phone calls and letters, and how to handle an IRS audit.
spend a day at Bear Lake...
Bear Lake Convention and Visitors Bureau

You’ll love spending the day at Bear Lake | How to spend a day at Bear Lake

Bear Lake is a place that needs to be experienced. Spend a day at Bear Lake.
Curb Appeal...
Price's Guaranteed Doors

How to have the best of both worlds for your house | Home security and curb appeal

Protect your home and improve its curb appeal with the latest security solutions like beautiful garage doors and increased security systems.
Prescription opioids can be disposed of during National Prescription Take Back Day...
Know Your Script

Prescription opioid misuse | How to protect your family from the opioid epidemic

Studies have shown that prescription opioid misuse has increased since COVID-19. So what do you need to know about these opioids?
national heart month...
Intermountain Healthcare

National Heart Month: 5 Lifestyle Changes to Make Today to Keep You Heart Healthy

Heart disease is the leading cause of death for both men and women. One person dies every 36 seconds in the United States from cardiovascular disease
Joseph Smith Memorial Building...
Temple Square

The Joseph Smith Memorial Building is an icon of Salt Lake City | Why hosting an event at this beautiful location will make you a hero this year

Here's why hosting an event at the iconic Joseph Smith Memorial Building in downtown Salt Lake City will make you a hero this year.
Utah County officials apologize for COVID-19 vaccine registration problems