ARTS + ENTERTAINMENT

Certain Taylor Swift fans could have a second chance at tickets

Dec 13, 2022, 6:00 AM

Ticketmaster said Monday that some Taylor Swift fans may have another chance to buy tickets to her ...

FILE: NSAI Songwriter-Artist of the Decade honoree, Taylor Swift performs onstage during NSAI 2022 Nashville Songwriter Awards at Ryman Auditorium on September 20, 2022 in Nashville, Tennessee. (Terry Wyatt/Getty Images VIA cnn)

(Terry Wyatt/Getty Images VIA cnn)

Originally Published: 12 DEC 22 18:53 ET

(CNN) — Millions of angered Taylor Swift fans didn’t receive tickets to the artist’s latest tour after a widely scrutinized debacle over bungled ticket sales. But ticketing giant Ticketmaster announced Monday that a select group of fans might be able to receive tickets after all.

Ticketmaster cancels public sale for Taylor Swift’s Eras Tour due to overwhelming demand

The lucky group is among those fans who registered as “verified.” They were notified Monday via email, and will receive their individual invite to submit their purchase request before December 23, according to a post by Ticketmaster. The invitations will be staggered based on tour dates in different cities.

“You have been identified as a fan who received a boost during the Verified Fan presale but did not purchase tickets,” the email said. “We apologize for the difficulties you may have experienced, and have been asked by Taylor’s team to create this additional opportunity for you to purchase tickets.”

Presale tickets for “The Eras Tour” frustrated Swift fans across the country in a debacle that stayed in the headlines for weeks. In November, “Verified Fans” were sent a presale code — but when sales began, heavy demand snarled the website and millions of Swifties could not get their hands on a ticket. Presale tickets for Capital One card holders brought similar frustration — and then Ticketmaster canceled sales to the general public, citing “extraordinarily high demand” and “insufficient remaining ticket inventory.”

Ticketmaster explained on Monday the process to get a second chance for tickets: Fans will receive a summary of their purchase and an email after the request window closes to let them know if their request has been confirmed. Once the fan’s request is confirmed, their card will be charged and they will receive instructions on how to claim the tickets.

While tickets aren’t guaranteed, Ticketmaster said it would try its “best” to provide verified fans with an additional option to get tickets if the particular price range that the fan requested is unavailable.

Swift spoke out earlier this month in a heartfelt post about the ticketing “mistakes,” writing on Instagram that there were a “multitude of reasons why people had such a hard time” getting tickets, and said the experience was “excruciating” for her to watch.

In a blog post that has since been taken down, Ticketmaster said its “Verified Fans” system, a mechanism aimed at eliminating bots by giving presale codes to individuals, couldn’t keep up with the intense demand. Roughly 3.5 million people signed up for the program to buy Swift tickets, its “largest registration in history.” That unprecedented demand, combined with a “staggering number of bot attacks as well as fans who didn’t have invite codes” drove “unprecedented traffic” to its site, Ticketmaster said, and, essentially, broke it.

Ticketmaster apologized to Swift and her fans for the “terrible experience” some had trying to purchase tickets and said it would work to “shore up our tech for the new bar that has been set by demand” for Swift’s tour.

The ticketing debacle drew the ire of several lawmakers, including Senator Amy Klobuchar, head of the Senate antitrust subcommittee, who wrote an open letter to Ticketmaster’s CEO, saying she has “serious concerns” about the company’s operations.

And in a letter addressed to Live Nation CEO Michael Rapino earlier this month, the House Energy and Commerce Committee demanded a briefing on what went wrong and what steps the company is taking to fix the problems.

In addition, the Justice Department has opened an antitrust investigation into Live Nation, a source told CNN, to determine whether the company has a monopoly in the market for concerts, including ticket purchasing.

Live Nation responded in a statement posted to its website, saying it “takes its responsibilities under the antitrust laws seriously” and “does not engage in behaviors that could justify antitrust litigation, let alone orders that would require it to alter fundamental business practices.”

— CNN’s Frank Pallotta and Jordan Valinsky contributed to this report.

The-CNN-Wire
™ & © 2022 Cable News Network, Inc., a Warner Bros. Discovery Company. All rights reserved.

We want to hear from you.

Have a story idea or tip? Send it to the KSL NewsRadio team here.

Arts + Entertainment

taylor swift performing eras tour concert, a new class at weber state focuses on swift...

SAM HERRERA, KSL NEWSRADIO AND MIKE ANDERSON, KSL TV

Weber State University to offer class on Taylor Swift this fall

The Weber State University Taylor Swift class was offered for the first time this spring and filled up quickly.

1 day ago

Salt Lake City’s downtown skyline on Tuesday, Jan. 30, 2024. Jazz owner Ryan Smith continues to d...

Mariah Maynes

Utah Jazz owner hypes potential “sports-centered” downtown Salt Lake

Ryan Smith, the owner of the Utah Jazz, is hyping up the possibility of bringing more professional sports teams to Utah. 

1 day ago

Image of TV remote featuring Netflix button. Netflix may direct customers to stop paying for their ...

Samantha Delouya, CNN

You may lose access to your Netflix account if you’re paying through Apple

The update by Netflix comes after years of pushback from apps in Apples iOS App Store for taking a 30% cut of all in-app purchases.

2 days ago

Kenneth Mitchell, here in 2018, has died....

Megan Thomas, CNN

Kenneth Mitchell, ‘Star Trek’ and ‘Marvel’ actor, dead at 49

A native of Canada, Mitchell acquired more than 50 film and television credits over the course of his acting career. He was diagnosed with ALS in 2019.

3 days ago

kevin and michael bacon performing, they'll stop in utah in June...

Sam Herrera

Kevin Bacon to stop in Utah this summer with Bacon Brothers band

Kevin Bacon and his brother Michael will stop by Utah this June to take part in Lehi's Round-Up concert as the Bacon Brothers band.

5 days ago

KSL Movie Show Review of "Perfect Days." This is one of those “art house films” that mainstream...

Steve Salles

KSL Movie Show Review: ‘Perfect Days’ is an exceptional effort

"Perfect Days" is one of those “art house films” that mainstream audiences can’t understand why anyone would want to sit through -- I’ll try to explain why in this review. 

6 days ago

Sponsored Articles

overhead view of a few aisles in a department store...

Big Deal Outlet

There is a Big Deal coming to Midvale: Local discount chain opens 8th store

If you love the thrill of finding good deals, check out the grand opening of Big Deal Outlet in Midvale from February 29 - March 2.

Mother and cute toddler child in a little fancy wooden cottage, reading a book, drinking tea and en...

Visit Bear Lake

How to find the best winter lodging in Bear Lake, Utah

Winter lodging in Bear Lake can be more limited than in the summer, but with some careful planning you can easily book your next winter trip.

Happy family in winter clothing at the ski resort, winter time, watching at mountains in front of t...

Visit Bear Lake

Ski more for less: Affordable ski resorts near Bear Lake, Utah

Plan your perfect ski getaway in Bear Lake this winter, with pristine slopes, affordable tickets, and breathtaking scenery.

front of the Butch Cassidy museum with a man in a cowboy hat standing in the doorway...

Bear Lake Convention and Visitors Bureau

Looking Back: The History of Bear Lake

The history of Bear Lake is full of fascinating stories. At over 250,000 years old, the lake has seen generations of people visit its shores.

silhouette of a family looking over a lake with a bird in the top corner flying...

Bear Lake Convention and Visitors Bureau

8 Fun Activities To Do in Bear Lake Without Getting in the Water

Bear Lake offers plenty of activities for the whole family to enjoy without having to get in the water. Catch 8 of our favorite activities.

Wellsville Mountains in the spring with a pond in the foreground...

Wasatch Property Management

Advantages of Renting Over Owning a Home

Renting allows you to enjoy luxury amenities and low maintenance without the long-term commitment and responsibilities of owning a home.

Certain Taylor Swift fans could have a second chance at tickets