BUSINESS

Apple customers can now submit claims as part of settlement over slowing down iPhones

Jul 14, 2020, 1:50 PM
smartphones...
Young woman blogger in spectacles publishing new post on own website and installing new application for editing photos in social networks on digital smartphone device connected to free 4G internet

(CNN) — Apple customers who purchased certain previous iPhone models can now submit claims for about $25 per phone as part of the company’s settlement of a class action lawsuit that accused it of slowing down older devices.

The settlement, announced in March, applies to customers who purchased the iPhone 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus and or the SE before December 21, 2017 and experienced performance issues, according to a website set up for users to submit claims. Apple will pay “per eligible device,” the settlement says, meaning owners of multiple impacted iPhones can submit multiple claims.

Affected users must submit a claim online or via mail by October 6 to be eligible for a payout. A court filing in March said the amount each user receives could increase or decrease depending on how many claims are filed as well as any additional legal fees and expenses approved by the court.

Apple agreed to pay out up to $500 million as part of the settlement agreement earlier this year, capping a years-long legal battle in which it tried to ease a global backlash against its practices.

The company admitted in December 2017 that it used software updates to slow down older iPhones. Angry customers and tech analysts had previously flagged that the updates were causing diminished performance. Some suggested that Apple did so to force users to upgrade to the latest iPhone model, but the company said it was aimed at addressing issues with older lithium-ion batteries that would make the phones suddenly shut down to protect their components.

Apple later apologized and offered battery replacements to its customers for $79, which is then knocked down to $29. CEO Tim Cook admitted a year later that the company’s revenue was partly hit by “significantly reduced pricing for iPhone battery replacements.”

The settlement is still subject to a final approval, with a hearing scheduled for December 4 in US District Court in San Jose, California.

“Payments will be made if the court approves the settlement and after any appeals are resolved,” according to a notice on the claims website.

The-CNN-Wire
™ & © 2020 Cable News Network, Inc., a WarnerMedia Company. All rights reserved.

Today’s Top Stories

Business

In this undated photo released by Toyota Motor Corp., its bZ4X vehicle is shown during an online pr...
YURI KAGEYAMA AP Business Writer

Toyota recalls electric car for faulty wheel that may detach

The "bz" in the recalled model's name, as well as others in the works, stands for a "beyond zero" series, including sport-utility vehicles of all sizes, pickup trucks and sportscars, according to Toyota.
3 days ago
A model wears a creation as part of the Giorgio Armani men's Spring Summer 2023 collection presente...
COLLEEN BARRY

Gucci unveils ‘HaHaHa’ collaboration with Harry Styles

Gucci has teamed up with Harry Styles for a between-season collection that infuses tailoring with adolescent joy. The collection is titled “HaHaHa.”
7 days ago
A now hiring sign in an Arby's window.; the Utah employment summary for May showed a slight slowing...
Amie Schaeffer

May’s Utah employment report showing signs of inflation impact

The employment rate in Utah remains steady but may be showing signs of inflation's impact, according to the state's May employment summary.
10 days ago
Attic fire in Cowabunga Bay building....
Mark Jones

Cowabunga Bay Water Park set to reopen Thursday after fire last weekend

Following a building fire last weekend, Draper's Cowabunga Bay Water Park is scheduled to reopen to the public on Thursday.
12 days ago
Utah airbnb rentals rising interest rates affecting millennial home buyers...
Dan Bammes

One realtor sees “signs of hope” in Utah housing market

With home listings up and home sales down, one Utah realtor is encouraged about the future of the Utah housing market, leading to what she calls "signs of hope."
13 days ago
Some executives are keeping their employees home in a way to save money and possibly help lower the...
Heather Kelly

Working from home could help bring down gas prices

Some businesses are having employees return to working remotely as a way to have money on gas, and possibly help lower gas prices.
17 days ago

Sponsored Articles

Tax Harassment...
Jordan Wilcox

The best strategies for dealing with IRS tax harassment | You have options!

Learn how to deal with IRS tax harassment. This guide will teach you how to stop IRS phone calls and letters, and how to handle an IRS audit.
spend a day at Bear Lake...
Bear Lake Convention and Visitors Bureau

You’ll love spending the day at Bear Lake | How to spend a day at Bear Lake

Bear Lake is a place that needs to be experienced. Spend a day at Bear Lake.
Curb Appeal...
Price's Guaranteed Doors

How to have the best of both worlds for your house | Home security and curb appeal

Protect your home and improve its curb appeal with the latest security solutions like beautiful garage doors and increased security systems.
Prescription opioids can be disposed of during National Prescription Take Back Day...
Know Your Script

Prescription opioid misuse | How to protect your family from the opioid epidemic

Studies have shown that prescription opioid misuse has increased since COVID-19. So what do you need to know about these opioids?
Follow @ikeyospe...

Tax Tuesday: The Most Common Mistakes People Make When Filing Their Taxes

Fortunately, for most average earners, they will not end up owing overpayments received for the Child Tax Credit in 2021.
Follow @ikeyospe...

Tax Tuesday: How will last year’s child tax credits affect you?

Fortunately, for most average earners, they will not end up owing overpayments received for the Child Tax Credit in 2021.
Apple customers can now submit claims as part of settlement over slowing down iPhones