BUSINESS + ECONOMY

SLC Southwest crews work to reunite passengers with lost luggage

Dec 28, 2022, 4:55 PM

Luggage waiting to be claimed...

Luggage waits to be claimed by Southwest Airlines passengers at the Salt Lake City International Airport on Dec. 28, 2022. (Lindsay Aerts, KSL NewsRadio)

(Lindsay Aerts, KSL NewsRadio)

SALT LAKE CITY — At the baggage claim of Southwest airlines in Salt Lake City International Airport, there are as many rows of luggage as there are letters in the alphabet. Crews have sorted all the passengers’ luggage alphabetically by the Southwest customer service area in baggage claim.

At the same time, some travelers have arrived in Salt Lake but are still waiting on their luggage.  One couple was supposed to arrive before Christmas but just got in today after booking on another airline. They had to buy all new dresses and suits for their daughter’s wedding on Saturday because they were still missing luggage.

“All our stuff is in our suitcases. And nobody knows where our suitcases are,” said traveler Karma Jacobs. She said that cost them an additional thousand dollars.

Many travelers report getting vouchers or reimbursed for some of these additional costs.
 
Meanwhile, on the check-in floor, Southwest’s check-in line was virtually non-existent Wednesday afternoon as most people have already been notified that their flights are canceled.
 
Southwest also stopped selling new flights while they work to reset operations.

Related reading: 

We want to hear from you.

Have a story idea or tip? Send it to the KSL NewsRadio team here.

Business + Economy

The Powder Baby Dry Shampoo team poses with its check after winning the 2024 Utah Entrepreneur Chal...

Logan Stefanich, KSL.COM

BYU student startup wins $30K at Utah Entrepreneur Challenge

BYU entrepreneur Kylee Black, who founded Powder Baby, said the cash prize will be instrumental in advancing her business.

2 hours ago

IRS texts are bogus. Picture shows a sign saying "warning, scam alert" on a keyboard...

Britt Johnson

Millions to be paid for Utah’s largest real estate scheme settlement

Over $10 million in refunds will go to victims of a Utah-based real estate scheme following the settlement of a lawsuit.

4 hours ago

1040 form shown, tax refund season is here...

Sam Herrera

Should you spend or save your tax refund?

Filing your taxes can be a headache but figuring out how to spend your tax refund might be a headache in its own right.

18 hours ago

Single-family homes under construction in Saratoga Springs are pictured on Tuesday, July 19, 2022....

Adam Small

2023 saw far fewer building permits in Utah, report says

The Ogden-Clearfield metro area had the biggest percentage decline in building permits year-over-year, nose-diving by 34%.

19 hours ago

the aster building in utah, affordable housing apartment...

Don Brinkerhoff

New study says Utah is the most affordable state — and why that’s not necessarily true

A new report from USA TODAY says Utah is the most affordable state in the nation. This comes just days after another report ranked Utah among some of the least affordable places to live.

20 hours ago

Doughnuts are displayed for sale at a Krispy Kreme store on February 13, in Austin, Texas. Krispy K...

Ramishah Maruf, CNN

Krispy Kreme doughnuts are coming to McDonald’s

The Krispy Kreme doughnuts will be available nationwide at participating restaurants by the end of 2026, after a phased rollout beginning later this year.

1 day ago

Sponsored Articles

Mother and cute toddler child in a little fancy wooden cottage, reading a book, drinking tea and en...

Visit Bear Lake

How to find the best winter lodging in Bear Lake, Utah

Winter lodging in Bear Lake can be more limited than in the summer, but with some careful planning you can easily book your next winter trip.

Happy family in winter clothing at the ski resort, winter time, watching at mountains in front of t...

Visit Bear Lake

Ski more for less: Affordable ski resorts near Bear Lake, Utah

Plan your perfect ski getaway in Bear Lake this winter, with pristine slopes, affordable tickets, and breathtaking scenery.

front of the Butch Cassidy museum with a man in a cowboy hat standing in the doorway...

Bear Lake Convention and Visitors Bureau

Looking Back: The History of Bear Lake

The history of Bear Lake is full of fascinating stories. At over 250,000 years old, the lake has seen generations of people visit its shores.

silhouette of a family looking over a lake with a bird in the top corner flying...

Bear Lake Convention and Visitors Bureau

8 Fun Activities To Do in Bear Lake Without Getting in the Water

Bear Lake offers plenty of activities for the whole family to enjoy without having to get in the water. Catch 8 of our favorite activities.

Wellsville Mountains in the spring with a pond in the foreground...

Wasatch Property Management

Advantages of Renting Over Owning a Home

Renting allows you to enjoy luxury amenities and low maintenance without the long-term commitment and responsibilities of owning a home.

Clouds over a red rock vista in Hurricane, Utah...

Wasatch Property Management

Why Southern Utah is a Retirement Paradise

Retirement in southern Utah offers plenty of cultural and recreational opportunities. Find out all that this region has to offer.

SLC Southwest crews work to reunite passengers with lost luggage