ALL NEWS

Utah mom calls 911 for help with baby formula

Feb 17, 2020, 9:49 AM
baby formula 911 call...
Shannon Bird called 911 in desperate need of baby formula for her newborn. Officers with Lone Peak police answered the call for help. (KSL.com)
(KSL.com)

ALPINE, UT (KSL ) — It was a 911 call that officers had never received before: a Utah mother in desperate need of baby formula for her newborn in the middle of the night.

“I’ve never not had food for my newborn,” Shannon Bird said about her decision to call police at 2:12 a.m. on Jan. 28. “It was really scary for me.”

In a recording of the 911 call obtained by KSL, Bird was heard telling the emergency operator that she had no way to feed her 6-week-old baby.

“I’ve been calling neighbors and no one will answer,” she said on the call. “I’ve never been in this predicament ever. My milk just literally dried out. This is my fifth kid and this has never happened.”

Bird went on to tell the dispatcher that her husband was out of town and that the rest of her five children were sleeping. She normally breastfeeds her infants and didn’t have any formula in the house.

“She was screaming,” Bird said about her newborn on that night. “I called my husband and we were brainstorming. I started calling neighbors and teenagers in the area and my little brother and no one was awake.”

Officers with Lone Peak police answered the call for help. Officer Brett Wagstaff immediately stopped at a convenience store, picked up a gallon of milk and delivered it to Bird’s front door.

That’s where he discovered that the baby was too young for regular milk and needed infant formula instead.

“We’ll leave this with you,” Wagstaff is heard saying on body-camera footage as he handed Bird the milk. “We’ll be right back with some formula for your baby — she’s adorable.”

After running to Walmart, Wagstaff and fellow officer Konner Gabbitas returned with the formula and wouldn’t accept any money in return.

“That’s the same stuff we gave my daughter when she was first born, so hopefully it doesn’t upset her stomach,” Wagstaff’s camera captured him saying to Bird.

“I was not expecting them to go get that food for me,” Bird said, adding that her initial thought was to go to the store herself and have officers patrol her house while her 8-year-old son monitored his sleeping siblings.

Lone Peak Police Department’s public information officer applauded his fellow officers’ actions that night.

“Most of us, we got on this job to help people, and this was an example of helping out a mother that was in need,” said officer Dave Ventrano.

Ventrano said this was the first time he’s heard of a case like this in his 15 years of police work.

While it was unique, it wasn’t much different than an officer helping change a flat tire.

“To this mom, this is a priority for her,” he said. “It’s been about protect and serve. This is part of the serve. We are here to serve the public.”

Bird couldn’t thank her middle-of-the-night helpers enough and was glad the responding officers were parents, too, and understood her plight.

“Thank you for helping people in situations where they can’t help themselves in emergencies,” she said.

We want to hear from you.

Have a story idea or tip? Send it to the KSL NewsRadio team here.

Today’s Top Stories

All News

Tyre Nichols Protests...
Chandler Holt

More protests today after release of video depicting the deadly police beating of Tyre Nichols

Protesters across the US heldmarches & rallies on Saturday, one day after the release of video showing the police beating of Tyre Nichols in Memphis.
13 hours ago
Gov. Spencer Cox covered a broad range of issues Thursday night at the State of the State Address. ...
Chandler Holt

Governor Spencer Cox signs transgender bill, releases statement

Gov. Spencer Cox released a statement on the transgender bill, that would ban transgender-related surgeries and puberty blockers for minors, on Saturday.
13 hours ago
Temperatures dropping weather worsens...
Allison Chinchar, CNN Meteorologist

‘Dangerous’ arctic air returns this weekend after a month-long hiatus

What has been a mild start to 2023 will come to a halt this weekend as winter makes a roaring comeback across the Northern Plains and Upper Midwest.
13 hours ago
Sen. Todd Weiler, R-Woods Cross, talks about SB117, which he is sponsoring, during a Senate Judicia...
Devin Oldroyd

Two Republicans voted against bill banning transgender-related surgery, here’s why

The Utah Senate has approved a bill banning transgender-related surgery and puberty blockers for minors. A total of two Republicans voted against it.
2 days ago
Rabbi Avremi Zippel talks to the crowd during halftime of a Jazz-Portland Trail Blazers game at Viv...
Mark Jones

International Holocaust Remembrance Day: Area rabbi shares his thoughts

Rabbi Avremi Zippel joined Inside Sources Friday to discuss International Holocaust Remembrance Day.
2 days ago
A House panel is endorsing a new Utah law, H.B. 102, which extends resident college tuition rates t...
Devin Oldroyd

New Utah law could extend in-state tuition to refugees & asylum seekers

A House panel is endorsing a new Utah law, H.B. 102, which extends resident college tuition rates to refugees and political asylum seekers.
2 days ago

Sponsored Articles

Banner with Cervical Cancer Awareness Realistic Ribbon...
Intermountain Health

Five Common Causes of Cervical Cancer – and What You Can Do to Lower Your Risk

January is National Cervical Cancer Awareness month and cancer experts at Intermountain Health are working to educate women about cervical cancer, the tests that can warn women about potential cancer, and the importance of vaccination.
Kid holding a cisco fish at winterfest...
Bear Lake Convention and Visitors Bureau

Get Ready for Fun at the 2023 Bear Lake Monster Winterfest

The Bear Lake Monster Winterfest is an annual weekend event jam-packed full of fun activities the whole family can enjoy. This year the event will be held from January 27-29 at the Utah Bear Lake State Park Marina and Sunrise Resort and Event Center in Garden City, Utah. 
happy friends with sparklers at christmas dinner...
Macey's

15 Easy Christmas Dinner Ideas

We’ve scoured the web for you and narrowed down a few of our favorite Christmas dinner ideas to make your planning easy. Choose from the dishes we’ve highlighted to plan your meal or start brainstorming your own meal plan a couple of weeks before to make sure you have time to shop and prepare.
Spicy Homemade Loaded Taters Tots...
Macey's

5 Game Day Snacks for the Whole Family (with recipes!)

Try these game day snacks to make watching football at home with your family feel like a special occasion. 
Happy joyful smiling casual satisfied woman learning and communicates in sign language online using...
Sorenson

The Best Tools for Deaf and Hard-of-Hearing Workplace Success

Here are some of the best resources to make your workplace work better for Deaf and hard-of-hearing employees.
Team supporters celebrating at a tailgate party...
Macey's

8 Delicious Tailgate Foods That Require Zero Prep Work

In a hurry? These 8 tailgate foods take zero prep work, so you can fuel up and get back to what matters most: getting hyped for your favorite
Utah mom calls 911 for help with baby formula