Layton store steps in to help Duerden’s Appliance customers left with undelivered orders

BOUNTIFUL, Utah — After local appliance store Duerden’s Appliance and Mattress abruptly closed and filed for bankruptcy last week, several customers were left hanging with undelivered orders. A store in Layton is stepping up to help them out.

Kirstie Bradford saw posts on social media of people left with undelivered orders from Duerden’s Appliance closing up shop.

That inspired her to go to her higher-ups at the Layton RC Willey. She wanted to work out deals for those left hanging.

“I figured I would reach out. We had talked with our managers at the Layton RC Willey and we wanted to try to make it right as much as we could,” Bradford said.

Bradford spread the word on Facebook, encouraging people to bring in their receipts so her store. This way, they could work with vendors to match or even beat the prices paid at Duerden’s.  

“I figured I would just reach out and let people know that if you’re in that predicament, we’re here, we have stock on a lot of products,” she said. “We are working with the vendors and trying to get people taken care of.”

What else can Duerden’s customers do?

University of Utah law professor Chris Peterson told Jeff Caplan’s Afternoon News some customers may be able to get help from their bank.

“If they can’t work it out with the merchant that hasn’t lived up to their obligations, they can call their credit card company and ask them to reverse the charges,” Peterson said.

Peterson said bankruptcy court may also offer some relief.

Peterson said customers can find out which bankruptcy court the company filed in and submit a proof of claim form.

“In the end, there might be some chance that the bankruptcy judge will direct some money away.”

However, Peterson said bankruptcy cases can be complicated and take time.

Eric Cabrera is a reporter for KSL NewsRadio. You can follow him on Instagram.

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