COLLEGES + UNIVERSITIES

University of Utah server outage: hospital back at full operations

Aug 23, 2023, 9:54 AM

The University of Utah Hospital's front entrance....

The University of Utah Orthopedic Center front entrance. (Ben B. Braun/Deseret News)

(Ben B. Braun/Deseret News)

SALT LAKE CITY– The University of Utah hospital’s IT system is back up and running after a server outage blacked out computers yesterday.

KSL.com reported the outage began at around 3:45 pm yesterday. The University of Utah said the server outage was not caused by a cyberattack or any malicious action. The crash reportedly happened when workers were adjusting the humidity level of a server room due to rising outdoor humidity. The increased humidity level caused an automatic shutdown of the server by temperature and humidity controls.

Staff at the U Hospital were not able to access their IT system for hours, and they had to redirect emergency patients to other hospitals and rely on paper records during the outage. However, inpatient care continued as usual.

The University of Utah’s IT Status website said that applications such as Canvas, UMail, the University of Utah Home Page, Voice Systems and more also went down. 

“This is something that we plan for and that we practice for,” said University of Utah spokeswoman Suzanne Winchester. “It sounds big and it sounds catastrophic, but I just think it’s important to remember this is the way that we used to work all the time,” Winchester said. The hospital’s staff have prepared for outages like this.

The initial impact of the shutdown was felt across multiple IT systems, including the U of U hospital, the Safe UT app, and even UTA TRAX signs. All these systems are back up and running, with the Safe UT app becoming functional around 8 p.m. last night.

Employees at the U’s hospital got a text this morning saying the system is back on. All hospital operations, including emergency care, are back to normal.

Related reading:

We want to hear from you.

Have a story idea or tip? Send it to the KSL NewsRadio team here.

Colleges + Universities

BYU Professor Bryan Hopkins talks with his students on a turf grass research plot on BYU campus....

Allessandra Harris Gurr

BYU professor helps to lift ban on hybrid Bermudagrass in Utah

Hybrid Bermudagrass, long banned for its relation to the noxious common Bermudagrass, could be a game changer for water conservation.

59 minutes ago

FILE: Utah State Aggies head coach Blake Anderson watches the game in Provo on Thursday, Sept. 29, ...

Aimee Cobabe

Head football coach at USU officially responds to firing over Title IX policy

Football coach's written response, provided after accusations of impropriety related to Title IX, is reportedly 70 pages long.

2 days ago

(Canva)...

Mariah Maynes

Researchers reveal new findings in neurological origins of creativity

A team of researchers said that a new study shows creativity may be reliant on certain neurological functions.

3 days ago

The University of Utah has a new app that could help boost student graduation and retention rates a...

Josuee Sanchez

Navigating the University of Utah with the help of a new app

The University of Utah has a new app that could help boost student graduation and retention rates at the school.

6 days ago

A new study shows women provide more unpaid care than men, especially in Utah....

Tammy Kikuchi and Emma Keddington

New data shows women provide more unpaid care than men

Nationally, women spent 4.5 hours of unpaid work everyday, compared to 2.75 hours a day for men. That gap is higher in Utah.

15 days ago

USU football coach Blake Anderson...

Mariah Maynes

USU Football coach to be fired for noncompliance with Title IX

According to a press release from USU, the decision to fire the football coach comes after a review of alleged noncompliance with Title IX. 

16 days ago

Sponsored Articles

A young woman smiles while reading the menu at a lakeside restaurant, enjoying the panoramic view o...

Bear Lake Convention & Visitors Bureau

The best restaurants to try in Bear Lake

Save this guide to the best restaurants in Bear Lake when you need to find a place to dine during your next visit.

Female leg stepping on weigh scales. Healthy lifestyle, food and sport concept....

Health Utah

Sustainable weight loss: the science-backed way to achieve it

Learn more about Debbie's weight loss journey with Health Utah, who have a unique weight loss philosophy for success.

Underwater shot of the fisherman holding the fish...

Bear Lake Convention and Visitors Bureau

Your Bear Lake fishing guide

Bear Lake offers year-round fishing opportunities. By preparing ahead of time, you might go home with a big catch!

A group of people cut a purple ribbon...

Comcast

Comcast announces major fiber network expansion in Utah

Comcast's commitment to delivering extensive coverage signifies a monumental leap toward a digitally empowered future for Utahns.

a doctor putting her hand on the chest of her patient...

Intermountain Health

Intermountain nurse-midwives launch new gynecology access clinic

An access clinic launched by Intermountain nurse-midwives provides women with comprehensive gynecology care.

Young couple hugging while a realtor in a suit hands them keys in a new home...

Utah Association of Realtors

Buying a home this spring? Avoid these 5 costly pitfalls

By avoiding these pitfalls when buying a home this spring, you can ensure your investment will be long-lasting and secure.

University of Utah server outage: hospital back at full operations