COLLEGES + UNIVERSITIES

University of Utah server outage: hospital back at full operations

Aug 23, 2023, 9:54 AM

The University of Utah Hospital's front entrance....

The University of Utah Orthopedic Center front entrance. (Ben B. Braun/Deseret News)

(Ben B. Braun/Deseret News)

SALT LAKE CITY– The University of Utah hospital’s IT system is back up and running after a server outage blacked out computers yesterday.

KSL.com reported the outage began at around 3:45 pm yesterday. The University of Utah said the server outage was not caused by a cyberattack or any malicious action. The crash reportedly happened when workers were adjusting the humidity level of a server room due to rising outdoor humidity. The increased humidity level caused an automatic shutdown of the server by temperature and humidity controls.

Staff at the U Hospital were not able to access their IT system for hours, and they had to redirect emergency patients to other hospitals and rely on paper records during the outage. However, inpatient care continued as usual.

The University of Utah’s IT Status website said that applications such as Canvas, UMail, the University of Utah Home Page, Voice Systems and more also went down. 

“This is something that we plan for and that we practice for,” said University of Utah spokeswoman Suzanne Winchester. “It sounds big and it sounds catastrophic, but I just think it’s important to remember this is the way that we used to work all the time,” Winchester said. The hospital’s staff have prepared for outages like this.

The initial impact of the shutdown was felt across multiple IT systems, including the U of U hospital, the Safe UT app, and even UTA TRAX signs. All these systems are back up and running, with the Safe UT app becoming functional around 8 p.m. last night.

Employees at the U’s hospital got a text this morning saying the system is back on. All hospital operations, including emergency care, are back to normal.

Related reading:

We want to hear from you.

Have a story idea or tip? Send it to the KSL NewsRadio team here.

Colleges + Universities

The Huntsman Cancer Institute in Salt Lake City, Utah.A Utah cancer researcher says more study is n...

Don Brinkerhoff and Simone Seikaly

Utah cancer researcher says new accelerated aging study needs more examination

A new study says accelerated aging may be linked to early-onset cancer, but a Utah cancer researcher says more investigation is needed.

2 days ago

A crew made of up BYU students films a Coca-Cola branded advertisement at the Thanksgiving Point Me...

Cassidy Wixom, KSL.com

Coca-Cola ad made by BYU students wins film competition, will screen at theaters

An ad for Coca-Cola made by BYU students may be showing at your local movie theater sometime soon.

2 days ago

A team at the University of Utah has received funding to research if ultrasound technology can help...

Britt Johnson

University of Utah using funding for ultrasound research to treat addiction

Could an ultrasound help cure addiction? A team of researchers at the University of Utah thinks so.

2 days ago

Former BYU men’s head basketball coach Mark Pope high-fives the front row of the student section ...

Allessandra Harris Gurr

BYU students react to Mark Pope’s move to Kentucky

BYU men's basketball head coach Mark Pope will leave for Kentucky, but some students think the team will be ok.

10 days ago

Unique theater design...

Michael Camit

New, unique theater thriving in historic University of Utah building

Meldrum Theatre is a new, unique theater at the University of Utah. The design creates an engaging audience experience.

10 days ago

BYU coach Mark Pope...

Mitch Harper, KSL SPORTS

Kentucky Reportedly Targeting BYU’s Mark Pope As Next Head Coach

BYU basketball head coach Mark Pope is leaving his position to reportedly take the head coach job at Kentucky.

10 days ago

Sponsored Articles

a person dressed up as a nordic viking in a dragon boat resembling the bear lake monster...

Bear Lake Convention and Visitors Bureau

The Legend of the Bear Lake Monster

The Bear Lake monster has captivated people in the region for centuries, with tales that range from the believable to the bizarre.

...

Live Nation Concerts

All the artists coming to Utah First Credit Union Amphitheatre (formerly USANA Amp) this summer

Summer concerts are more than just entertainment; they’re a celebration of life, love, and connection.

Mother and cute toddler child in a little fancy wooden cottage, reading a book, drinking tea and en...

Visit Bear Lake

How to find the best winter lodging in Bear Lake, Utah

Winter lodging in Bear Lake can be more limited than in the summer, but with some careful planning you can easily book your next winter trip.

Happy family in winter clothing at the ski resort, winter time, watching at mountains in front of t...

Visit Bear Lake

Ski more for less: Affordable ski resorts near Bear Lake, Utah

Plan your perfect ski getaway in Bear Lake this winter, with pristine slopes, affordable tickets, and breathtaking scenery.

front of the Butch Cassidy museum with a man in a cowboy hat standing in the doorway...

Bear Lake Convention and Visitors Bureau

Looking Back: The History of Bear Lake

The history of Bear Lake is full of fascinating stories. At over 250,000 years old, the lake has seen generations of people visit its shores.

silhouette of a family looking over a lake with a bird in the top corner flying...

Bear Lake Convention and Visitors Bureau

8 Fun Activities To Do in Bear Lake Without Getting in the Water

Bear Lake offers plenty of activities for the whole family to enjoy without having to get in the water. Catch 8 of our favorite activities.

University of Utah server outage: hospital back at full operations