ARTS + ENTERTAINMENT

For haunted house workers, customers can sometimes be downright scary

Oct 23, 2019, 5:06 PM | Updated: 5:11 pm

Fear Factory is seen in this file photo from 2015. Credit: Farris Gerard/KSL.com

SALT LAKE CITY — Customers can sometimes be the scariest thing inside a haunted house attraction.

Guest host of Inside Sources Doug Wright talked about the business of fright with Fear Factory General Manager Spencer Terry on Wednesday. He asked Terry what customers should and should not do when visiting a haunted house attraction.

Terry said customers should not wear heels because of the metal floors at Fear Factory.* Also, he said, don’t come intoxicated.

“Whenever there’s a line crossed of endangerment either to the other fellow customers or actors, that’s when our security team will step in,” said Terry.

Wright asked if the haunted house actors ever have to deal with physical interactions with frightened customers.

“If I had to give you a percentage, 98 to 99 percent, no [interaction with customers],” said Terry.

But he said occasionally a customer will touch what he or she thinks is an inanimate mannequin only to find out it’s a real person.

“They go to squeeze the nose, and boom — there’s a monster in there,” said Terry. “That’s why we tell all of our customers: Make sure that you don’t touch the actors and don’t touch the props or the sets because you never know sometimes which is which.”

He added when physical contact, such as poking or punching, becomes intentional, that’s when security becomes involved and the aggressive customer is ejected.

But Terry said sometimes, because of the nature of haunted houses, customers will make inadvertent physical contact with the actors.

“That’s going to happen. People have an innate fear of certain things,” he said.

He said the actors are trained to be one to two feet from customers and to scare the customer on a 45-degree angle instead of right in front of the customer.

“I always tell people, if you’re prone to accidentally throwing your hands up in the air [when frightened], put your hands in your pockets,” Terry said.

What is the attitude within the industry about extreme or contact haunted houses? Wright asked.

Terry said some people visiting a haunted house attraction want an immersive experience, which may mean crossing a line of fear.

He said customers at Fear Factory can upgrade for an extra $3 “to actually have our monsters touch you.”

“It’s nothing extreme,” said Terry. “You’re not going to have a bag put over your head and taken off to another room. That does happen in some other haunted houses in Utah. And if that’s the thing that you love, great. They run great shows.”

He said some people want to cross that line, but for other people, “They’re like, nope, no thanks. I’m good right here.”

Information and tickets are available at fearfactoryslc.com

* Fear Factory, 666 W. 800 South, Salt Lake City, Utah

We want to hear from you.

Have a story idea or tip? Send it to the KSL NewsRadio team here.

Arts + Entertainment

a caricature of steve salles is shown next to a godzilla minus one movie posted...

Steve Salles

KSL Movie Show Review: ‘Godzilla Minus One’ might be the best ‘Zilla movie

Say goodbye to the man in a rubber suit playing Godzilla. Godzilla Minus One gives us a terrifyingly improved version of this classic movie monster.

1 day ago

"Silent Night" is a movie about revenge, how it is best served cold, and how words sometimes just g...

Steve Salles

KSL Movie Show Review: “Silent Night” is exquisitely directed

"Silent Night" is directed by John Woo and stars Joel Kinnaman in an emotional action and revenge film of few words.

2 days ago

The TikTok logo is displayed on signage outside TikTok social media app company offices in Culver C...

By Samantha Delouya, CNN

Judge blocks Montana’s TikTok ban from taking effect on January 1

(CNN) — A federal judge on Thursday halted Montana’s TikTok ban, which was set to go into effect at the start of 2024. In a filing, US District Judge Donald Molloy said that despite the state government’s attempt to defend the law, “the current record leaves little doubt that Montana’s legislature and Attorney General were […]

2 days ago

Deedee Corradini, the former Salt Lake City mayor, was instrumental in getting the Olympics to Utah...

Amanda Dickson

Dickson: Remembering Deedee Corradini after the Olympics news today

Former Salt Lake City Mayor Deedee Corradini was instrumental in getting the Olympics. She would be ecstatic to see them again.

3 days ago

Young Thug trial...

Christina Maxouris, CNN

Prosecutor says Young Thug was ‘proclaimed leader’ of violent street gang at racketeering trial openings

Prosecutors accused Young Thug of leading a gang that committed murder & a slew of violent crimes during his his racketeering trial.

5 days ago

Wolfgang Van Halen returns to Salt Lake City on Wednesday with his band, Mammoth WVH. Van Halen has...

Pat Reavy, KSL.com

‘Utah is like a hometown show’: Wolfgang Van Halen has strong ties to Beehive State

Musician Wolfgang Van Halen talks about his ties to Utah ahead of an upcoming concert in Salt Lake City.

6 days ago

Sponsored Articles

front of the Butch Cassidy museum with a man in a cowboy hat standing in the doorway...

Bear Lake Convention and Visitors Bureau

Looking Back: The History of Bear Lake

The history of Bear Lake is full of fascinating stories. At over 250,000 years old, the lake has seen generations of people visit its shores.

silhouette of a family looking over a lake with a bird in the top corner flying...

Bear Lake Convention and Visitors Bureau

8 Fun Activities To Do in Bear Lake Without Getting in the Water

Bear Lake offers plenty of activities for the whole family to enjoy without having to get in the water. Catch 8 of our favorite activities.

Wellsville Mountains in the spring with a pond in the foreground...

Wasatch Property Management

Advantages of Renting Over Owning a Home

Renting allows you to enjoy luxury amenities and low maintenance without the long-term commitment and responsibilities of owning a home.

Clouds over a red rock vista in Hurricane, Utah...

Wasatch Property Management

Why Southern Utah is a Retirement Paradise

Retirement in southern Utah offers plenty of cultural and recreational opportunities. Find out all that this region has to offer.

Human hand holding a protest banner stop vaping message over a crowded street background....

Prosperous Utah Communities

Utah’s Battle to Protect Youth from Vaping Epidemic Faces New Threat as Proposed Rule Threatens Progress

Utah's strict standards of nicotine levels in vaping products are at risk, increasing health hazards associated with use. Read more about how you can advocate for a better future for Utah's youth.

Aerial photo of Bear Lake shoreline with canopies and people camped out on the beach...

Visit Bear Lake

Last-Minute Summer Vacation Planning? Check Out Bear Lake!

Bear Lake is the perfect getaway if you are last-minute summer vacation planning. Enjoy activities with your whole family at this iconic lake.

For haunted house workers, customers can sometimes be downright scary