DAVE & DUJANOVIC

Dave & Dujanovic: Trip cancelled due to coronavirus? Travel expert talks refunds

May 5, 2020, 10:36 AM
travel coronavirus...
A scenic view of aircraft flying overhead photographed on November 29, 2010 in Raleigh, North Carolina. An air travel entrepreneur has introduced a new Utah-based airline carrier 20 years after launching JetBlue. (Photo by Bruce Bennett/Getty Images)
(Photo by Bruce Bennett/Getty Images)

SALT LAKE CITY — Your travel plans have fallen victim to the coronavirus crisis. And you are out a huge chunk of money from the airline tickets,  hotel and car-rental reservations, sightseeing booking and tour-operator upfront costs. 

Unless you have some amazing “cancel for any reason coverage,” you may be in trouble.

How do you get some of that money back in your wallet?

Travel expert Brent Jenson, vice president of Morris Murdock Travel, joins Dave Noriega and Debbie Dujanovic to discuss your options as a grounded traveler.

“We thought 9/11 was tough to live through. Now we’re finding greater challenges with COVID-19. These are definitely tough times,” Jenson said. 

He said if you are booking a trip, use a trusted travel adviser, such as a member of ASTA (American Society of Travel Advisors).

“When you’re using trusted sources, we have a much better chance of going back and trying to recoup some of your money than you trying to do it on your own,” Jenson said.

More than A to B

“One of our producers had tickets to Disneyland. What’s he going to do with those tickets if they have an expiration date?” Dave asked. “Sometimes we think that it’s just getting there, but it is so much more than just getting from Point A to B.”

“You’ve paid some money to a supplier, and they obviously paid upfront money on this as well. It’s not like they’re sitting on your money and not wanting to give it back to you,” Jenson said.

To protect yourself, he advised hiring a travel adviser who uses preferred suppliers, purchasing travel insurance and paying with a credit card.

“All of those things are going to give you a little bit of recourse with it comes to trying to recoup some of your money,” Jenson said

Scoring a refund

“What are some of the options if you’re holding an airline ticket right now? Or have a hotel [booking] and they just won’t give you a refund. They want to give you a gift card for sometime down the road. How do you negotiate with these folks?” Debbie asked.

Jenson advised asking to speak to a supervisor — someone higher on the chain who can make a decision about refund policy.

“Get to that decision-maker. In most cases right now, the airlines are refunding your money if they canceled the flight,” he said. “If you are cancelling on your own because you are maybe afraid to fly right now, then you are going to get that future travel credit. Again, reach out to that supervisor,” Jenson said.

Travel insurance

“What should I be looking to spend on travelers insurance?” Dave asked.

Jenson said the price of travel insurance is based on a person’s age.

“If you’re older, you’re going to pay a bit more money. If you’re younger, you’re going to pay a little less money. There’s certainly different kinds of travel insurance.

“There’s something called CFAR, which is ‘Cancel For Any Reason’. There’s also just regular travel insurance but you have to cancel for a covered reason,” Jenson said.

There are four different types of travel insurance:

  • Trip Cancellation Insurance
  • Baggage Insurance
  • Emergency Medical Assistance
  • Accidental Death Insurance

Jenson advised speaking to your travel adviser to select the travel insurance that is right for you. He said the price of the insurance could range between 10 percent to as high as 25 percent of the price of the trip.

“I personally never travel without travelers insurance. I highly recommend you purchase travelers insurance,” Jenson said. 

Dave & Dujanovic can be heard weekdays from 9 a.m. to 11 a.m. on KSL NewsRadio. Users can find the show on the KSL NewsRadio website and app, a.s well as Apple Podcasts and Google Play.

We want to hear from you.

Have a story idea or tip? Send it to the KSL NewsRadio team here.

Today’s Top Stories

Dave & Dujanovic

Multiple dollar bills are pictured, social security will see a bump...
Mark Jones

Eyeing retirement: How much money is enough after you leave a job?

How do you know when it's time to leave a job or if you'll have enough for retirement? Dave and Dujanovic talk to a financial planner about this important question.
2 days ago
interest rate...
Curt Gresseth

Interest rate ticks up. Time to tame your debt.

The chief financial analyst for Bankrate.com joins the show to talk about the rising interest rate and how you can get out from under the debt you have accumulated.
2 days ago
One of the topics being discussed during the 2023 Utah Legislative Session is how to combat the tea...
Mark Jones

Bill would allow individuals to become teachers without a bachelor’s degree

A bill being discussed on in the legislative session would allow for individuals to become teachers without obtaining a bachelor's degree.
3 days ago
The main reason small businesses fail in America is that the business owner doesn't have access to ...
Simone Seikaly

Lack of access stands between Black-owned businesses and success

But lack of access to money isn't the only thing that hinders Black-owned business in Utah and across the nation.
3 days ago
More Americans are struggling to pay their energy bills.  Nearly 1.5 million more U.S. households ...
Curt Gresseth

Cost of heating homes in Utah rising as thermometer sinks

The cost of heating a home in Utah is rising because demand has increased and the drought in the West has cut into production.
3 days ago
A bill that could make its way to the Utah legislature in the 2023 session would require school dis...
Mark Jones

Potential redesign of new Utah State Flag emphasizes Native American tribes

Sen. Dan McCay (R-Riverton) is sponsoring a bill that would call for a slight redesign of the new Utah State Flag.
4 days ago

Sponsored Articles

Banner with Cervical Cancer Awareness Realistic Ribbon...
Intermountain Health

Five Common Causes of Cervical Cancer – and What You Can Do to Lower Your Risk

January is National Cervical Cancer Awareness month and cancer experts at Intermountain Health are working to educate women about cervical cancer, the tests that can warn women about potential cancer, and the importance of vaccination.
Kid holding a cisco fish at winterfest...
Bear Lake Convention and Visitors Bureau

Get Ready for Fun at the 2023 Bear Lake Monster Winterfest

The Bear Lake Monster Winterfest is an annual weekend event jam-packed full of fun activities the whole family can enjoy. This year the event will be held from January 27-29 at the Utah Bear Lake State Park Marina and Sunrise Resort and Event Center in Garden City, Utah. 
happy friends with sparklers at christmas dinner...
Macey's

15 Easy Christmas Dinner Ideas

We’ve scoured the web for you and narrowed down a few of our favorite Christmas dinner ideas to make your planning easy. Choose from the dishes we’ve highlighted to plan your meal or start brainstorming your own meal plan a couple of weeks before to make sure you have time to shop and prepare.
Spicy Homemade Loaded Taters Tots...
Macey's

5 Game Day Snacks for the Whole Family (with recipes!)

Try these game day snacks to make watching football at home with your family feel like a special occasion. 
Happy joyful smiling casual satisfied woman learning and communicates in sign language online using...
Sorenson

The Best Tools for Deaf and Hard-of-Hearing Workplace Success

Here are some of the best resources to make your workplace work better for Deaf and hard-of-hearing employees.
Team supporters celebrating at a tailgate party...
Macey's

8 Delicious Tailgate Foods That Require Zero Prep Work

In a hurry? These 8 tailgate foods take zero prep work, so you can fuel up and get back to what matters most: getting hyped for your favorite
Dave & Dujanovic: Trip cancelled due to coronavirus? Travel expert talks refunds