Utah Jazz announce plans to allow fans back to Vivint Arena

Nov 24, 2020, 6:37 PM
(Statues of Karl Malone and John Stockton outside of Vivint Smart Home Arena.  Credit: Paul Nelson)...
(Statues of Karl Malone and John Stockton outside of Vivint Smart Home Arena. Credit: Paul Nelson)
(Statues of Karl Malone and John Stockton outside of Vivint Smart Home Arena. Credit: Paul Nelson)

SALT LAKE CITY – The fans are coming back to Vivint Arena.  The Utah Jazz has announced their plans for the upcoming NBA season, and team ownership is making serious safety upgrades to the arena to prevent the spread of COVID-19. 

The season tips off on December 22 and crews are busy inside and outside Vivint Arena to get the building ready.  Outside, crews are building a Christmas light archway on the northeast corner of the complex.  Inside, crews are installing plexiglass on all the counters and improving the heating system with upgraded filters.

(Crews building a Christmas light archway near the entrance of Vivint Arena. Credit: Paul Nelson)

“We are taking the utmost precautions when it comes to cleaning, disinfection and other infectious disease prevention protocols,” said team spokesman Frank Zang.

At first, only 1,500 fans will be allowed in the arena per game.  That number may go up if state health officials approve, but Zang says they wanted to keep their attendance low for now.

“We think this is a responsible and cautious way to start the season,” he said.

Changes to expect at Utah Jazz games

Inside the arena, signs will be placed all over to remind people to keep their distance from others. Facemasks will be required for everyone two-years-old and up unless they’re actively eating or drinking.The team is prohibiting purses and bags so people don’t crowd around the security checkpoints. The only exceptions will be medical or diaper bags.

RELATED: Gail Miller to sell Utah Jazz to Qualtrics co-founder Ryan Smith

Other distancing policies include:

  • Common spaces such as elevators, retail stores, and restrooms are subject to reduced capacity, and tables in restaurants will be set six feet apart to best serve physical-distancing protocols;
  • Full contactless mobile ticketing only with self-service digital scanning for guests will be at all arena entrances to reduce points of contact with staff;
  • Visitors will have a cash-free experience wherein all food, beverage, and Jazz Team Store points of contact will accept only credit, debit and prepaid cards and mobile payments to assure a contactless experience. Cash-to-card kiosks will be located on the main and upper concourses;
  • Visitors will find a new mobile food and beverage ordering system, via the Jazz App, which they will use for ordering and paying by mobile phone. The arena will also offer express pickup locations to maximize physical distancing in concession lines;
  • and, the Jazz Team Store will offer in-seat delivery for merchandise shopping through the Jazz App.

How the arena will be kept clean for Utah Jazz games

The team has also made big changes in how the arena will be cleaned.  For instance, electrostatic sprayers have been installed to evenly distribute disinfectants in high touch areas.

“It’s one of the NBA requirements for a return to play,” according to Zang.

Other cleaning measures include:

  • Hand sanitizer stations located throughout the arena;
  • Public address announcements and digital signage placed throughout the arena to help promote physical distancing;
  • and, arena employees will undergo touchless temperature screening before entering the workplace. All staff will wear face coverings for the duration of every event, routinely wash their hands with soap and water, and practice physical distancing.

So, who gets first dibs on tickets?

The answer is current season ticket holders.

“Our current season ticket members, whether they’re in the lower or upper bowl, will be given priority access for socially distanced seating and seating pods,” Zang said.


How To Prevent the Spread of COVID-19 Coronavirus

COVID-19 coronavirus spreads person to person, similar to the common cold and the flu. So, to prevent it from spreading:

  • Wash hands frequently and thoroughly, with soap and water, for at least 20 seconds.
  • Don’t touch your face.
  • Wear a mask to protect yourself and others per CDC recommendations.
  • Keep children and those with compromised immune systems away from someone who is coughing or sneezing (in this instance, at least six feet).
  • If there is an outbreak near you, practice social distancing (stay at home, instead of going to the movies, sports events, or other activities).
  • Get a flu shot.

Local resources

KSL Coronavirus Q&A 

Utah’s Coronavirus Information 

Utah State Board of Education

Utah Hospital Association

The Church of Jesus Christ of Latter-day Saints

Utah Coronavirus Information Line – 1-800-456-7707

National Resources

Centers for Disease Control and Prevention

Commonly asked questions, World Health Organization

Cases in the United States

Today’s Top Stories

Utah Jazz

Image of Vivint Arena from the outside...
Chandler Holt

A Utah Jazz rebrand could mean big changes in 2023

The Utah Jazz have had many different looks since their relocation to Salt Lake City in 1979. A rebrand may introduce a new era of uniforms for the 2023 season.
2 months ago
Photo of new tags installed by Digital Seat Media for Utah Jazz home games...
Chandler Holt

Utah Jazz home games receive a big upgrade just before the playoffs

The Utah Jazz has partnered with Digital Seat Media to install tags that fans can scan to access seating maps, food ordering, and more.
3 months ago
(The Vivint Arena, with a countdown to the 2023 NBA All-Star Game.  Photo: Paul Nelson, March 23, 2...
Paul Nelson

NBA watching Utah and the proposed transgender student sports ban

If a transgender sports ban is upheld by the Utah legislature, it's possible the 2023 NBA All-Star game could be pulled out of Salt Lake City.
4 months ago
Vivint Arena...
Mark Jones

Utah Jazz Foundation will fund 32,200 nights of housing for refugees

The Utah Jazz Foundation made a donation to AirBnB.org to fund 32,200 nights of housing for refugees fleeing Ukraine.
4 months ago
The Ukrainian national anthem will be played before tonight's Jazz game....
Samantha Herrera

Local violinist to perform Ukrainian national anthem at tonight’s Jazz game

The Ukrainian national anthem will be performed by a local violinist before tonight's Jazz game. The NBA usually only plays the U.S. or Canadian anthems.
4 months ago
Jordon Clarkson...
Mark Jones

Jazz guard Jordan Clarkson says fan ‘crossed a line,’ fan later removed

Clarkson's teammates and security prevented an escalation. Later, Jordan Clarkson hit a pair of free throws to seal a Jazz victory.
6 months ago

Sponsored Articles

Tax Harassment...
Jordan Wilcox

The best strategies for dealing with IRS tax harassment | You have options!

Learn how to deal with IRS tax harassment. This guide will teach you how to stop IRS phone calls and letters, and how to handle an IRS audit.
spend a day at Bear Lake...
Bear Lake Convention and Visitors Bureau

You’ll love spending the day at Bear Lake | How to spend a day at Bear Lake

Bear Lake is a place that needs to be experienced. Spend a day at Bear Lake.
Curb Appeal...
Price's Guaranteed Doors

How to have the best of both worlds for your house | Home security and curb appeal

Protect your home and improve its curb appeal with the latest security solutions like beautiful garage doors and increased security systems.
Prescription opioids can be disposed of during National Prescription Take Back Day...
Know Your Script

Prescription opioid misuse | How to protect your family from the opioid epidemic

Studies have shown that prescription opioid misuse has increased since COVID-19. So what do you need to know about these opioids?
national heart month...
Intermountain Healthcare

National Heart Month: 5 Lifestyle Changes to Make Today to Keep You Heart Healthy

Heart disease is the leading cause of death for both men and women. One person dies every 36 seconds in the United States from cardiovascular disease
Joseph Smith Memorial Building...
Temple Square

The Joseph Smith Memorial Building is an icon of Salt Lake City | Why hosting an event at this beautiful location will make you a hero this year

Here's why hosting an event at the iconic Joseph Smith Memorial Building in downtown Salt Lake City will make you a hero this year.
Utah Jazz announce plans to allow fans back to Vivint Arena